Shipping policy

PAWPIKO SHIPPING POLICY

Last Updated: July 2026

Thank you for shopping with PawPiko! 🐾

We work with fulfilment and shipping partners to deliver your pet favourites directly to your door.

ORDER PROCESSING

Orders are typically processed within 1–3 business days.

During holidays, sales events or periods of unusually high order volume, processing may take slightly longer.

Once your order has been shipped, you will receive shipping or tracking information where available.

ESTIMATED DELIVERY

Estimated delivery times depend on your destination, product and fulfilment location.

Estimated delivery time:
10-20 Days

Please note that processing time is separate from shipping/transit time.

Delivery estimates are not guaranteed. Delays may occasionally occur because of customs, carrier disruptions, weather, public holidays or other circumstances outside our reasonable control.

SHIPPING COSTS

We offer FREE SHIPPING on orders over $50 where the offer is displayed as available on our website.

For orders below the free-shipping threshold, applicable shipping charges will be displayed at checkout.

MULTIPLE PACKAGES

We work with different fulfilment partners.

If you order multiple products, they may occasionally be shipped separately and arrive in different packages or on different days.

You will not be charged additional shipping solely because we choose to split an eligible order into multiple shipments.

ORDER TRACKING

When tracking information is available, it will be provided after your order has been shipped.

Please allow some time for tracking information to update after receiving your shipping confirmation.

INCORRECT SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error in your shipping information, contact us as soon as possible.

We will try to assist, but we cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

DELIVERY DELAYS

Occasional carrier or customs delays can occur after an order has been dispatched.

If your order has not arrived within the expected delivery timeframe, please contact us and we will help investigate its status.

DELIVERED BUT NOT RECEIVED

If tracking shows your package as delivered but you cannot locate it, please:

• Check around the delivery location
• Check with household members
• Check with neighbours where appropriate
• Allow a short period in case the carrier updated tracking before completing delivery

If you still cannot locate the package, contact us and we will assist with the next steps.

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged, defective or incorrect, please contact us as soon as possible with your order number and clear photos or videos of the issue.

Please refer to our Refund & Return Policy for further information.

INTERNATIONAL FULFILMENT

Some PawPiko products may be shipped directly from international fulfilment partners.

Depending on the destination, customs procedures or local import requirements may affect delivery times.

CHANGES & CANCELLATIONS

If you need to change or cancel an order, contact us as soon as possible.

We cannot guarantee changes or cancellations after an order has been processed or submitted for fulfilment.

CONTACT US

For questions about shipping or an existing order, please contact:

PawPiko
Email: littlejoyclubsg@gmail.com
Website: pawpiko.store

Happy Pets, Happy Life 🐾