Refund policy

PAWPIKO REFUND & RETURN POLICY

Last Updated: July 2026

At PawPiko, we want you and your furry companions to be happy with your purchase. If something isn’t right with your order, please contact us and we’ll do our best to help.

RETURNS

We accept return requests within 14 days of receiving your order.

To be eligible for a return, your item must:
• Be unused and in the same condition as received
• Be in its original packaging where applicable
• Include all original parts and accessories

Please contact us before returning any item. Returns sent without prior approval may not be accepted.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order when it arrives.

If your item arrives damaged, defective, or you receive the wrong item, contact us as soon as possible and provide:
• Your order number
• A description of the issue
• Clear photos or videos showing the problem

Once we review your request, we will advise you on the next steps. Depending on the situation, we may offer a replacement or refund.

CHANGE OF MIND

If you change your mind about your purchase, please contact us within 14 days of delivery.

Return shipping costs for change-of-mind returns are the responsibility of the customer. Original shipping charges, if any, are non-refundable.

Items must meet our return eligibility requirements before a refund can be approved.

NON-RETURNABLE ITEMS

For hygiene and safety reasons, certain products that have been opened, used, worn, or come into direct contact with a pet may not be eligible for return unless they arrived damaged, defective, or incorrect.

Personalised or customised products, gift cards, and final-sale items are also non-returnable.

ORDER CANCELLATIONS

If you need to cancel or change your order, please contact us as soon as possible.

We cannot guarantee cancellations once an order has been processed or sent to our fulfilment partner. Once an order has been shipped, it cannot be cancelled and our normal return policy will apply.

REFUNDS

Once we receive and inspect an eligible return, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method. Please allow additional time for your bank or payment provider to process the refund.

Shipping costs are generally non-refundable unless the item received was damaged, defective, or incorrect.

RETURN SHIPPING

Please contact us before sending a return. We will provide return instructions based on your order.

Do not return products directly to the address shown on the original shipping package unless instructed by PawPiko, as this may not be the correct return location.

LOST OR MISSING ORDERS

If your tracking information shows that your order has not arrived within the expected delivery period, please contact us so we can investigate the shipment.

If tracking shows an order as delivered but you cannot locate it, please check around your delivery location and with household members or neighbours before contacting us.

CONTACT US

If you have any questions about a return, refund, damaged item, or your order, please contact PawPiko through our Contact Us page.

PawPiko
Happy Pets, Happy Life 🐾